Cancellation Policy – Kalanandi

At Kalanandi, we understand that plans can change. Our cancellation policy is designed to be transparent and fair for both our customers and our brand.

Order Cancellation (Before Dispatch)

• Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier
• Once cancelled successfully, a full refund will be processed
• Refunds will be credited to the original payment method within 5–7 business days

Cancellation (After Dispatch)

• Orders cannot be cancelled once dispatched
• Customers may choose to refuse delivery; however:
• • Shipping charges will be deducted from the refund
  • Repeated refusal of COD orders may lead to COD being disabled for future purchases

Cash on Delivery (COD) Orders

• COD orders can be cancelled before dispatch only
• Repeated cancellation or refusal of COD orders may result in restriction of the COD facility

Non-Cancellable Orders

The following orders cannot be cancelled:

• Orders that have already been dispatched
• Products purchased during sale, discount, or clearance
• Customized or made-to-order items (if applicable)

How to Request Cancellation

To request cancellation, please contact us at:
[Your support email / WhatsApp number]
along with your Order ID and reason for cancellation.

Important Notes

• Kalanandi reserves the right to cancel any order due to unforeseen circumstances such as inventory issues, pricing errors, or payment concerns
• In such cases, a full refund will be issued
• Refund timelines may vary depending on bank or payment gateway processing

Our Commitment

At Kalanandi, we strive to maintain a smooth and trustworthy shopping experience while ensuring fairness for both our customers and our operations.